• What is a Mass Notification System?

  A Mass Notification System is a web-based Notification service, offering immediate and simultaneous one-to-many communications using wired and wireless communication devices (telephones, Short Message Service (SMS) devices and email). It provides automated and remote problem-solving capabilities to improve communication in large organizations. INCLUDE A SENTENCE ABOUT THE SENDER HERE It, in turn, enables the Recipient to immediately reply and confirm that the issues is now resolved and/or convFew readers

• User Interface

  and Operators must log into the User Interface to access the application. Administrators must log in to perform administrative functions (such as Enterprise Access Control) and have full access to the application and its functions. Operators have selective access to specific functions of the application as authorized by the Administrators. Contacts / Persons receive notifications to their telephonic devices (teleSome readers

• Login

  Log in using the following steps: Enter your workspace url into an Internet browser. The following image indicates the screen that will appear, in order to enter the System. Enter a Username and Password, by following the steps of the System Administrator. Click Login. A User must have login permission, which is provided by an AdministraSome readers

• System Components

  Access to various screens and functions are granted depending how a System Administrator sets a User’s role. The elements and some basic functions of the System are described below. Primary Navigation Bar – Allows access to major functional areas of the System, as follows: Active Notification – Displays a link to Real Time, an option from the Main Menu. Active Recipients Notification– Displays a link to Real Time, an option from the MFew readers

• Home

  The Home Dashboard provides for a defined time period an overview of the device(s) through which Notifications were sent and the number of recipients. This page summarizes the overall activity of Tekmon Mass Notification. Note that you have the option of displaying notifications for a specific time period by entering the corresponding dates in the DATEFROM and TO options. The foFew readers

• Real Time

  By selecting Dashboard → Real Time, the Real Time - Dashboard screen appears. This Dashboard provides a real time overview of the notifications currently in progress. On the top of the screen, the information provided are the total number of recipients and the total number of devices targeted in real-time, as well the percentages of delivered and responded. Right below there isFew readers

• History

  By clicking the Dashboard → History option from the Main Menu, the History- Dashboard screen displays. This Dashboard provides a list of all notifications completed or terminated and a detailed overview of response statuses. The main view of the History-Dashboard screen is shown in the figure below. Note that you have the option of displaying notifications for a specific time perioSome readers

• Quick Launch

  This panel enables the selection of a predefined notification message for preview and immediate sending. The Notifications-Quick launch screen features all notification templates stored in the system. Notification templates may be filtered by group, show only the favorites and show only the scheduled. Notifications templates are marked as favorited by clicking on the star next to the Notification Title. (https://storage.crisp.chat/users/helpdesk/website/99b4f9bc8ff41800/image15rv8t2hFew readers

• Notification Templates

  This section is used to manage notification templates. Notification templates stored to the system are displayed as shown to the following table. Accredited users are able to create new notification templates, edit, duplicate and delete the existing ones. To create a new Notification Template press “ADD” to open the 6 tabs Notification Templates Builder. color 1a5589 ( A. “Notifications” TabSome readers

• Notification Groups

  Create Notification Groups to make the Notification-launching process easier. This panel enables authorized users to add a new group and assign to this group any number of Notification templates. Add a Notification Group as follows: Enter a Title for a group. Select the Notification Templates included to the group. Press “Save”.Few readers

• Events

  Events are used to link specific notification disseminations together. To create an event: press “ADD” Type a TITLE Select the notifications you wish to assign to the event Press “CREATE” Notifications can also be assigned to the events through the Quick Launch screen. Events statuses are “active” and “completed”. Once the status of an event is “completed”, the event cannot be edited. EFew readers

• Text Variables

  Text Variables are used to insert dynamic information into the notifications for things that cannot be predetermined. For example, time of incident, date of incident, location etc. To create a Text Variable: Go to the main text variable screen and press “ADD” Choose the text variable type you want to create (Text / Choices / Choices with Acronyms / Time / Date). Give a name to the Text variable If the selected type is “Choices” or “Choices with Acronyms” type the available choices.Few readers

• Delivery

  Sender The sender’s name as will appear at the devices of the recipients for the SMS and E- mails. Timing Buffer Time (hours, minutes, seconds): It specifies the amount of time (sec) to countdown before sending the notification. This value is also configurable before the dissemination of a Notification. Cycles (Attempts per contact): It specifies the number of contact cycle aFew readers

• Greeting / Ending

  In the Greeting/Ending tab, type the greeting/ending text for each Communication mean (Email, Voice, SMS) used. The Greeting text will appear before the main Notification Message and the Ending text will appear after the main Notification Message. You can write the Greeting/Ending text in multiple languages.Some readers

• Language Priority

  Each Tekmon account is given a default language which cannot be changed. In the “Language Priority” settings tab, more than one additional languages can be activated. To do so, drag and drop the languages you want to activate from the “Inactive Languages” bucket to the “Active Languages (Language Priority)” bucket. Reorder the languages into the bucket to arrange your wished priority. To save the chanFew readers

• Attachments Manager

  A pool of documents, ready to be attached to the Notification Templates can be created in “Attachments Manager” section. Currently PDF, PGN and JPEG format types are supported. Select all the documents you want to upload via drag & drop or by clicking “Browse”. You can add more documents by clicking on “Add more”. Upload the documents by pressing the green button “Upload “n” files” All Uploaded docFew readers

• Persons

  By selecting Persons, the Person - Dashboard screen appears. This panel displays all persons registered to the system. Authorized users can edit and delete each person by using the action buttons on the right. Search bar and filters are available for better management. Displayed columns can be edited by using the “Ξ” button. (https://storage.crisp.chat/users/helpdesk/website/99b4f9bFew readers

• Add Person

  Add a new Person as follows: While on the Person – Dashboard screen press “ADD” The Contacts-Add screen appears in a Tab Layout, as shown below. Start by clicking on each tab and filling in the text boxes. The “General” tab is used for the general details: First Name / Last Name / Company / Job Title / Language Preference / Timezone / Assigned Groups / Assigned Tags. PluFew readers

• CSV

  Add a new Person as follows: While on the Person – Dashboard screen press “Import CSV” By clicking on this option, you will be transferred to the Import-CSV screen, as seen in the figure below. This panel enables authorized users to upload excel CSV (comma separated value) files to the database that include person contact details. Drag & drop the options provided in theFew readers

• Dynamic Properties

  Dynamic properties are additional information fields that can be added to the Persons’ general details tab. To enter the Dynamic Properties manager, while on the Person – Dashboard screen press “Dynamic Properties”. On the right panel are displayed all the Dynamic Properties stored to the system. To create a new Dynamic Property: press “ADD” insert the property name, select the propeFew readers

• Groups

  By selecting Groups, the Groups - Dashboard screen appears. This panel displays all groups registered to the system. Authorized users can edit, rename and delete each group by using the action buttons on the right. Search bar and filters are available for better management. Add a new Group as follows: While on the Group – Dashboard screen press “ADD” Enter the TitlFew readers

• Tags

  By selecting Tags, the Tags - Dashboard screen appears. This panel displays all tags registered to the system. Authorized users can edit, rename and delete each group by using the action buttons on the right. Search bar and filters are available for better management. Add a new Tag as follows: While on the Tag – Dashboard screen press “ADD” Enter the Title of the TFew readers

• Add New

  Click USERS → Add New from the Main Menu. A drop-down menu displays with the following options: User from Existing Contact User from a new ContactFew readers

• User from Existing Contact

  This panel enables the System Administrator to add new Administrators or System Operators from an existing contact / person. This can be done as follows: Select the person you want to upgrade to system administrator or operator from the left panel Enter Username Enter Password and Confirm Password Select role type (Administrator or Operator) Enable or disablFew readers

• User from New Contact

  This panel enables the System Administrator to add a new person and grand Administrator or System Operator rights at once. This can be done as follows: Fill the person’s details in the first 5 tabs as described in “5.1.1 Add Person” paragraph. Go the “Login Details” tab Enter Username Enter Password and Confirm Password Select role type (AdministratoFew readers

• Show All

  This panel displays all system users and manages user profile access rights. This panel also allows authorized Users to edit, and delete Administrators and Operators using the action buttons on the right.Few readers

• Settings

  Through this panel the default names of system roles (Administrator & Operator) can be modified by using the edit button on the right. Press “edit” button, write a new role name and press “UPDATE”.Some readers

• Operational

  This panel displays a detailed table view of all notifications that have been sent and allows you to export them to a PDF or EXCEL file. Select the notification you wish to export from the dropdown list. Edit columns using the “Ξ” button on the top right corner. Export data by pressing the “COPY”, “PDF” or “EXCEL” button.Few readers

• Contact Reports

  This panel displays a detailed table view of the available contacts in the database and provides the option to export to a PDF or EXCEL file. • Edit columns using the “Ξ” button on the top right corner. • Export data by pressing the “COPY”, “PDF” or “EXCEL” button.Few readers

• Audit

  This panel displays a table view of user actions (add, edit, delete) on, contacts, users and notifications - and provides the option to export to a pdf or excel. Select the notification you wish to export from the dropdown list. Edit columns using the “Ξ” button on the top right corner. Export data by pressing the “COPY”, “PDF” or “EXCEL” button.Few readers

• Balance

  To enter the Balance screen press “Balance” on the Primary Navigation Bar. Τhe Current Balance is displayed in the left corner. The Payment history is displayed just below. Payments receipts can be exported by pressing the “link” icon on the right. To add balance to your account press the “Add Balance” button, enter the amount you wish to add and follow the instructions. (https://stFew readers