FAQ

Q. Why does it give me a error message when I type my shift length?

A. Shift length should be added in hour long values

Q. Why does the video file keep freezing?

A.Ensure you have a stable internet connection prior to viewing video’s as it can cause the video to glitch.

**Q. **Whenever I try to logon the app keeps crashing, what can I do?

A. Report the issue to tech support and use the web browser version of the ‘Remote Track Access’ mobile app.

Q. Whenever I open the app it takes me back to the last session and won’t display any new sessions.

A. Logout out of your account and log back in, if the issue persists contact tech support and use the web browser version of the ‘Remote Track Access’ mobile app.

Updated on: 16/10/2020