> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://tekmon.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Delivery




![](https://storage.crisp.chat/users/helpdesk/website/99b4f9bc8ff41800/image34_ixbtuw.png)

 

**Sender**

The sender’s name as will appear at the devices of the recipients for the SMS and E- mails.
**Timing**

* 	**Buffer Time** (hours, minutes, seconds): It specifies the amount of time (sec) to countdown before sending the notification. This value is also configurable before the dissemination of a Notification.
* 	**Cycles **(Attempts per contact): It specifies the number of contact cycle attempts the system should perform for each recipient until a response is registered.
* 	**Cycle Delay** (hours, minutes, seconds): It specifies the amount of time (hh:mm:sec) the system awaits before starting a new cycle of contact attempts.

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**Response Time**

It specifies the amount of time (hh:mm:sec) the system awaits to register a response before contacting next devices. Depending on the communication mean (SMS, Voice, Email) fill in the response waiting time you wish.